At Homechow.io App Ltd., your privacy is important to us. In this privacy policy, we tell you what information we collect, share with others, and how we use it to facilitate deliveries by couriers to customers.


Scope of this Privacy Policy

Homechow.io App Ltd. ("Homechow.io App Ltd.", "we", "our" and/or "us") values the privacy of individuals who use our website and mobile apps (collectively, our "Platform"). This privacy policy (the "Privacy Policy") explains how we collect, use, and share information from Homechow.io App Ltd. users ("Users"). It applies to our customers ("Customers"), individuals who deliver products requested by Customers through our Platform ("Couriers"), anyone who signs up to become a Courier ("Prospective Couriers"), businesses selling products through our Platform ("Merchants"), and other partners who use our Platform to facilitate delivery of products ("Partners"). By using the Platform, you agree to the Privacy Policy and any future amendments and additions. Your use of our Platform is also subject to our
Terms of Service.



1. Information You Provide to Us
1.1. Information Provided by Customers

1.2. Information Provided by Prospective and Active Couriers

1.3. Information Provided by Merchants and Partners

1.4. Information Provided by All Users

2. Information We Collect
2.1. Information We Collect From Your Device With Your Permission

2.2. Information We Collect When You Use Our Platform

3. Information We Receive from Third Parties
3.1. Information We Receive About Customers

3.2. Additional Information We Receive About Prospective and Active Couriers

4. How We Use Information We Collect From Users
4.1. Uses of Information Collected from All Users

We may use the information we collect from all Users to:

4.2. Additional Uses of Prospective and Active Courier Information

Additionally, we use information from Prospective and active Couriers for the following purposes related to the Platform:

4.3. Additional Uses of Merchant Information

Additionally, we use the information we collect from Merchants to notify them about orders, deliveries, and returns, and for other administrative and marketing purposes, including via text message, push notifications, phone calls, and emails.


5. How Homechow.io App Ltd. Shares Information It Collects From Users
5.1. Sharing between Customers and Couriers

Once a Courier accepts a delivery request from a Customer, the Customer can see the Courier's first name and last initial and the Courier can see whatever name the Customer provided when signing up. A Customer is also able to see a Courier's photo. During a delivery, the Customer in some instances is able to see the Courier's real-time location, and the Courier is able to see the Customer's delivery address. During a delivery, Customers and Couriers are able to call and text each other. Customer and Courier phone numbers are masked and, only in rare instances, may they be able to see the other's phone number. As described above, Customers are able to see a Courier's aggregate ratings during a delivery. After a delivery, we may share feedback or comments that a Customer provides with a Courier, but we will not identify the Customer. We may also share with Couriers their aggregate ratings.


5.2. Service Providers

We share your information with service providers that perform services on our behalf, including all of the uses described in Section 4 above.


5.3. Advertising Partners

We work with third-party advertising service providers to show ads for our Platform that we think may interest you after you visit our Platform. These third-party service providers collect non-personally identifying information from you when you visit our Platform and other online platforms. Some of our advertising service providers are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive our personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving personalized ads from member companies.


5.4. Other Sharing

We may share your information with third parties in the following cases:

6. Your Choices

Profile Information. You can update your profile information through your profile settings. If you need to change the email address associated with your account, please contact us via our Help Center.
Location Information. While you can prevent your device from sharing location information at any time through your device’s operating system settings, Customer and Courier location is core to our Platform and without it, you may not be able to successfully use our Platform.
Email Subscriptions. You can always unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out from receiving promotional messages from us, you will continue to receive administrative messages from us.


7. Third-Party Links

Our Platform may contain links to other websites, products, or services that we do not have control over. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before giving them your information.


8. Data Security

We are committed to protecting your information. Even though we take precautions to protect Users’ data, no security measures can be 100% secure, and we cannot guarantee the security of Users data.


9. Children's Privacy

Homechow.io App Ltd. is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has given us personal information, please contact us via our Help Center.


10. Changes to Our Privacy Policy

We may make changes to this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy. If we make any material changes, we will let you know through the Platform, by email, or other communication. We encourage Users to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Platform, you are agreeing to this Privacy Policy and any updates we make to it.


11. Contact Information

Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your choices regarding your information by contacting us at our Help Center.




© Homechow.io App Ltd.
G371/21
Sowah Gborbilor St.
La-Accra, Ghana
Africa.